Who Are We? 

Are Media is Australia’s leading omnichannel content company for women. Every day we influence, inform, inspire, and connect with 6 in 10 Australian women across magazine media, digital, video, social, e-commerce, customer review sites, podcasts, events and experiences.  Our brands include The Australian Women’s Weekly, Better Homes & Gardens, Woman’s Day, marie claire, TV WEEK, New Idea, Now to Love, Australian Gourmet Traveller, BEAUTY/crew and ELLE. Through our Change AREgenda we drive meaningful and positive change for women

Are Media employs Australia’s best content creation talent and we are proud that our greatest strength is our people. 

Why Are Media?   

Join Australia’s leading content company for women and be part of an inspiring, creative and collaborative team. We offer excellent people programs including:

• A day of leave for your birthday,
• 4 days of volunteering leave each year,
• An inclusive parental leave program that supports all parents, families & carers,
• FREE digital access to all our titles, and
• Our unique Are Media Learning Academy (Digital Academy, Lunch N Learns, Mentoring and much more).    

About the role

• This role will be reporting to IT Operations and Security Manager
• Are Media End Users and IT Vendors would be key stake holders
• This role contribute to the success of the company by driving end user satisfaction and providing high quality support

Duties

• Technical support to end users.
• Administrating, testing, and troubleshooting system issues.
• Troubleshoots and resolve complex technical issues such as file and registry-related application problems on Windows and Mac OS
• Apply fixes, troubleshoot, and diagnose advanced System, OS issues, application issues.
• Well versed with Windows and Mac OS features and troubleshooting
• Group Policy Management for all end clients and servers.
• To develop, test and maintain software packages for distribution to user desktops, troubleshooting and resolving issues as they arise.
• Remote management and troubleshooting, Asset management and inventory.
• Desktop support for Windows and Mac platform including installation and troubleshooting of various applications.
• Maintains effective local documentation including standard operating procedures, best practices, and methodologies for application packaging and operating system deployment.
• Build and maintain images containing operating system and core applications for distribution to user desktops, troubleshooting and resolving issues as they arise.
• Contributes to the development of the End User Computing infrastructure, particularly relating to applications and image deployment, assisting with the development of best practices, policies, procedures, and associated documentation.
• A proven ability to design and maintain a patching infrastructure, patching concepts, best practices.
• Update Software packages and scripts for smooth deployment and installation on Laptops and Desktop.
• Uses scripting languages such as VBScript, PowerShell, or batch scripting to automate tasks within a Microsoft Windows environment.
• Manages End Point Central with respect to monthly patching and software deployment.
• Liaise with various third party suppliers/vendors as and when required.

Skills and experience

• 3+ years of experience of working as End User Support Analyst
• Well verse with ITIL Concepts
• Experience of ITSM tool Jira Service Management
• Experience with Windows and MAC operating systems
• Experience with troubleshooting complex end user issues related to Outlook, Printing, Hardware, applications related issues.
• Good working knowledge of network technologies
• Well verse in Active Directory on creating accounts, joining computers to the domain, creating printer's queues, creating Exchange mailboxes,
• distribution lists, security groups, and external contacts.
• A proven ability to design and maintain a patching infrastructure, patching concepts, best practices.
• Well verse with software deployment tools like SCCM/End Point Central
• Well verse with End point detection and response tools like CrowdStrike.
• Familiar with identifying and resolving basic network issues pertaining to computer connectivity on the network.
• Thorough understanding of multi-tiered SLA management, Incident Management, Change Management, and Problem Management

Are Media is committed to a diverse, respectful, collaborative & inclusive workplace. We know & value the success this brings for everyone and we welcome & encourage applications from diverse backgrounds.  When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Please apply now and send your CV via the link.