Who Are We? 

Are Media is Australia’s leading omnichannel content company for women. Every day we influence, inform, inspire, and connect with 6 in 10 Australian women across magazine media, digital, video, social, e-commerce, customer review sites, podcasts, events and experiences.  Our brands include The Australian Women’s Weekly, Better Homes & Gardens, Woman’s Day, marie claire, TV WEEK, New Idea, Now to Love, Australian Gourmet Traveller, BEAUTY/crew and ELLE. Through our Change AREgenda we drive meaningful and positive change for women

Are Media employs Australia’s best content creation talent and we are proud that our greatest strength is our people. 

Why Are Media?   

Join Australia’s leading content company for women and be part of an inspiring, creative and collaborative team. We offer excellent people programs including:

• A day of leave for your birthday,
• 4 days of volunteering leave each year,
• An inclusive parental leave program that supports all parents, families & carers,
• FREE digital access to all our titles, and
• Our unique Are Media Learning Academy (Digital Academy, Lunch N Learns, Mentoring and much more).    

About the role

The Workplace Services Team is responsible for delivering people-centred support services, across the following functions: Mailroom and Courier Services, Concierge and Office Services, Building Maintenance and Security.

As the first point of contact for all incoming visitors, team members and clients, the role of Workplace Services Assistant - Concierge is pivotal in creating a positive impression and enhancing the workplace experience.

Reporting to the Workplace Services Manager, you would be used to working independently and responsible for: managing the corporate switchboard, visitor check-in, office maintenance and security, meeting rooms and front of house (FOH) area. This may include physical room set ups, assisting with audio visual equipment, reporting issues and faults, maintaining the kitchen and coffee machine, provide administrative support, and assist with special projects as needed. Working hours are Monday – Friday 8.30-5pm.

Duties

• Meet and greet visitors, team members and clients.
• Take ownership over upkeep of the Front of House (FOH) area.
• Answer and transfer incoming calls to the switchboard.
• Manage Meeting Rooms, Kitchens, and office spaces.
• Workplace support by responding to inquiries and requests both in person and via email.
• Report and log any faults and maintenance issues and follow up.
• Ordering and ensuring all office and kitchen consumables are topped up and available.
• Manage security system and issuing security access passes for the building. Skills and experience.

Skills

• Ability to interact professionally and courteously with clients, employees, and visitors.
• Patience and problem-solving skills to handle inquiries or complaints effectively.
• Clear and confident verbal and written communication.
• Strong ability to prioritize tasks, manage appointments and attention to detail.
• Proficiency in managing multiple responsibilities simultaneously without losing focus.
• Strong computer skills with intermediate MS Office Suite.
• Quick thinking and solution oriented to address unforeseen issues or challenges.
• Comfortable working in fast-paced environment and adapting to unexpected changes.

Experience

• Experience in similar positions such as a front desk or concierge operations.
• Hospitality experience is highly valued.
• Proven ability to manage administrative tasks, answering phones and ordering supplies.
• Experience coordinating meetings or events can be valuable.

Are Media is committed to a diverse, respectful, collaborative & inclusive workplace. We know & value the success this brings for everyone and we welcome & encourage applications from diverse backgrounds.  When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Please apply now and send your CV via the link.