Who Are We?
Are Media is Australia’s leading omnichannel content company for women. Every day we influence, inform, inspire, and connect with 6 in 10 Australian women across magazine media, digital, video, social, e-commerce, customer review sites, podcasts, events and experiences. Our brands include The Australian Women’s Weekly, Better Homes & Gardens, Woman’s Day, marie claire, TV WEEK, New Idea, Now to Love, Australian Gourmet Traveller, BEAUTY/crew and ELLE. Through our Change AREgenda we drive meaningful and positive change for women
Are Media employs Australia’s best content creation talent and we are proud that our greatest strength is our people.
Why Are Media?
Join Australia’s leading content company for women and be part of an inspiring, creative and collaborative team. We offer excellent people programs including:
- A day of leave for your birthday,
- 4 days of volunteering leave each year,
- An inclusive parental leave program that supports all parents, families & carers,
- FREE digital access to all our titles, and
- Our unique Are Media Learning Academy (Digital Academy, Lunch N Learns, Mentoring and much more).
At Are Media, you'll be in the office four days a week, with one day to work from home.
About the role
We are seeking a Customer Operations & Service Integration Manager to lead customer service operations and drive service transformation across Australia, New Zealand and The Market Hub. This role will oversee the national contact centre while leading the implementation of CRM platforms, improving service processes and embedding strong operational governance. You will work across multiple teams to strengthen service delivery, improve customer outcomes and build scalable service capabilities.
Duties
Lead and support the contact centre team to deliver high-quality customer service Manage day-to-day service operations including triage and escalations Implement and optimise CRM platforms and service workflows Standardise service processes and governance across markets Monitor service performance and drive continuous improvement initiatives Partner with operational teams to improve end-to-end service outcomes
Skills and experience
Experience leading customer service or contact centre teams Experience working with CRM systems and service workflows Strong operational and process improvement mindset Ability to analyse data and identify service improvements Strong communication and stakeholder management skills Ability to work in a fast-paced, collaborative environment
Are Media is a proud member of Media Diversity Australia, a not-for-profit organisation working towards a media landscape that looks and sounds like Australia. We are committed to fostering diverse, respectful, collaborative & inclusive workplace. We know & value the success this brings for everyone and we welcome & encourage applications from diverse backgrounds. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
Please apply now and send your CV via the link.
